Telecom · BSS · AI-native delivery
Saket Kumar
Building what’s next in BSS.
Global Head of Service Delivery for BSS (Monetization & Core Commerce) at Ericsson. I work at the intersection of telecom monetisation, AI-native engineering and the future of service delivery.
Areas of focus
Three connected questions.
How do operators create new value, how should BSS evolve to support it, and how do we deliver that change reliably at scale?
Making connectivity more valuable
Charging, billing, catalog and commerce capabilities that help operators bring differentiated offers to market.
Making BSS more adaptive
Exploring where AI and agents can support decisions, resolve friction and improve customer and operational outcomes.
Making change repeatable
Industrialised engineering, automation and talent development across systems integration, application services and managed services.
Interactive perspective
Explore a BSS decision.
Choose a challenge and where you are in the journey. See three questions that can help frame the next move.
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AI in BSS operations · Exploring
- First question
- Which operational decision has a clear owner, a repeatable pattern and a measurable cost of delay?
- Guardrail
- Separate recommendations from actions that affect balances, orders or customer commitments.
- Progress signal
- A baseline for resolution time, intervention rate and decision quality before introducing an agent.
About
Technology matters when it changes what people can do.
I’m Saket Kumar, a telecom services leader at Ericsson. I lead global service delivery for the Monetization & Core Commerce portfolio, spanning systems integration, application development and maintenance, and managed services.
Across my career, I’ve worked on BSS and OSS delivery, operational transformation and the capabilities teams need to serve changing customer expectations. My current focus is bringing AI, modern engineering practices and product thinking into service delivery in ways that create measurable value.
I write about the future of BSS, AI-native service delivery and the people who will build it.
Education
A foundation across technology and management.
Engineering, signal processing and business education continue to shape how I approach telecom and service delivery.
BSS Signals
The news, and what it changes.
Short, source-linked takes on BSS, monetisation and AI-native service delivery. Each note separates the announcement from the question it raises for operators.
Agentic AI meets revenue management: the C Spire test
Beyond automated bill conversations, what would prove that customer care and revenue workflows are improving?
Editorial rhythm: up to one concise analysis each week when there is a meaningful BSS development.
In the public record
Recognition & coverage.
Contact
Let’s start a conversation.
For speaking, collaboration or a thoughtful exchange about telecom and AI-native service delivery, send me a note here. You can also email me directly ↗ or connect on LinkedIn ↗.