Telecom · BSS · AI-native delivery
Saket Kumar
Building what’s next in BSS.
Global Head of Service Delivery for BSS (Monetization & Core Commerce) at Ericsson. I work at the intersection of telecom monetisation, AI-native engineering and the future of service delivery.
Areas of focus
Three connected questions.
How do operators create new value, how should BSS evolve to support it, and how do we deliver that change reliably at scale?
Making connectivity more valuable
Charging, billing, catalog and commerce capabilities that help operators bring differentiated offers to market.
Making BSS more adaptive
Exploring where AI and agents can support decisions, resolve friction and improve customer and operational outcomes.
Making change repeatable
Industrialised engineering, automation and talent development across systems integration, application services and managed services.
Interactive perspective
Explore a BSS decision.
Choose a challenge and where you are in the journey. See three questions that can help frame the next move.
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AI in BSS operations · Exploring
- First question
- Which operational decision has a clear owner, a repeatable pattern and a measurable cost of delay?
- Guardrail
- Separate recommendations from actions that affect balances, orders or customer commitments.
- Progress signal
- A baseline for resolution time, intervention rate and decision quality before introducing an agent.
About
Technology matters when it changes what people can do.
I’m Saket Kumar, a telecom services leader at Ericsson. I lead global service delivery for the Monetization & Core Commerce portfolio, spanning systems integration, application development and maintenance, and managed services.
Across my career, I’ve worked on BSS and OSS delivery, operational transformation and the capabilities teams need to serve changing customer expectations. My current focus is bringing AI, modern engineering practices and product thinking into service delivery in ways that create measurable value.
I write about the future of BSS, AI-native service delivery and the people who will build it.
Leadership & careers
Building leaders and capabilities for the AI era.
AI changes how work is done. It makes judgment, learning agility, systems thinking and responsible execution more—not less—important.
Build foundations
For graduates and early-career professionals learning to combine domain depth with practical AI fluency.
Reframe experience
For experienced professionals turning expertise into judgment, orchestration and higher-value decisions.
Redesign the system
For leaders shaping roles, guardrails, measures and cultures in which people and AI perform together.
Education
A foundation across technology and management.
Engineering, signal processing and business education continue to shape how I approach telecom and service delivery.
Selected perspectives
Ideas in progress.
Why AI agents need a trusted data foundation
Why structured, connected and trusted data—and a common information layer—are prerequisites for reliable AI autonomy.
When the BSS customer is an AI agent
Identity, authority, catalog access, pricing and trust when agents begin buying telecom services.
What happens when BSS starts to act?
From transaction processing toward context, decision and action.
A new chapter in BSS service delivery
On the role, the portfolio and the direction for AI-native services.
In the public record
Recognition & coverage.
Contact
Let’s exchange ideas.
I’m open to thoughtful conversations where my experience may be useful—especially:
- Leadership and career mentoring
- Speaking and roundtable conversations
- Telecom, BSS and AI-native service-delivery dialogue
Send me a note here, email me directly ↗ or connect on LinkedIn ↗.
Conversations are in my personal capacity and do not represent Ericsson. I do not offer telecom consulting through this website.